Samsung stop sales of Note 7 and tell users to turn it off
The phone maker Samsung has withdrawn all of its Galaxy Note 7 smartphones from sale globally after a spate of fires involving “safe” replacements.
The statement issued late on Monday evening , Samsung has realised a statement that consumers with original Note 7 devices or replacements they obtained after the initall recall should turn off the power and return the phone to the manufacturer for a refund or replacement.
South Korean authorities said they had found a new product defect in the Note 7 – Samsung’s most popular smartphone – and also asked consumers to power them down or to exchange them although the full reason for the recall has not been given by the company.
Samsung’s shares dropped 7.5% on Tuesday, the biggest daily percentage decline since 2008, wiping more than $18m off its value.
There have been widespread reports of overheating phones last week and deals a further blow to the world’s largest smartphone company. Phone resellers have already said they would stop distributing new Note 7 phones as replacements for the earlier recall because of the issues with the phone.
Analysts say the new problems pose a crisis for the South Korean tech giant, which is locked in fierce competition with Apple and other leading smartphone makers.
Galaxy Note 7-maker faces questions over its response to defects with its devices that could tarnish the company in the long-term for the official samsung advice please visit samsung recall advice