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Galaxy Note 7 smartphone further recall advice

13 September 2016 - Phone recalls - admin - 1 Comment

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Samsung recalls more Note 7 after further reports of the tablet/phone catching fire the further advice from the company is to stop using the phone immediately or exchange it urgently since it runs the risk of exploding without prior warning.

As reported by product-recalls.org last week 2.5 million phones were recalled last week following reports that some units had caught fire during or after charging. One six-year-old from New York was reportedly using a Galaxy Note 7 to watch videos on Saturday when it burst into flames prompting a social media storm over the device.

Airlines across the US started to warn passengers to avoid switching on or charging their Note 7s during flights, in line with advice from the Federal Aviation Authority.

Further advice from some airlines has also emerged that some carriers are not allowing the device on board because of the risk of fire although product-recalls.org cannot confirm this so please check with your airline in advance before checking in.

Owners of the devices who don’t follow Samsung’s recommendations may find their device, which only launched last month, remotely deactivated because of the issues  an unconfirmed report stemming from a Reddit thread have suggested that Samsung will block affected Note 7s starting as soon as 30 September these devices typically have a remote kill switch to deter would-be thieves and this would be activated by Samsung.

Customers who own the device can currently trade in their Galaxy Note 7 for a new version of the smartphone that is not showing any signs of the fault they may also choose a different model of smartphone.

The phone choice according to Samsung is the Galaxy S7 and the Galaxy S7 Edge, and customers will receive a refund for the price difference between devices the company is also offering US customers a $25 gift card for the inconvenience .

In a statement the company introduced a product exchange program that allows all owners to trade their devices for a new one.

“We strongly advise all customers to use this exchange program because your safety is our top priority. Additional sales and shipments of the affected devices have been stopped, but if you already have a Galaxy Note 7, we strongly advise that you replace it.”

“Until a replacement device is provided, Samsung asks all customers with a Galaxy Note 7 smartphone to power down your device and return it to its place of purchase at your earliest opportunity,” the statement added.

 

 

Samsung did not respond to requests for comment.

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