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Clarks Solar Force and Solar Flash Children’s Sandals – recall

5 October 2015 - Clarks recalls - admin - No Comments

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Clarks Solar Force and Solar Flash Children’s Sandals – recall

The following notice has been issued by the retailer:

Clarks Solar Force or Solar Flash children’s sandals sold exclusively through Clarks Outlet stores since February 2015

Clarks has identified a potential issue with its Solar Force and Solar Flash children’s sandals, offered for sale exclusively at its Clarks Outlet stores in the UK since February 2015 and as a precaution is issuing a voluntary product recall.

Despite our rigorous quality controls, routine inspection of the product has identified a potential choking hazard presented by the possible removal of the plastic light cover on the side of the sandals.

Whilst there have been no reported incidents, the safety of our customers is of utmost importance to Clarks and as a precautionary measure we are conducting this voluntary recall.

What you should do:

If you have purchased the Solar Force or Solar Flash children’s sandals, in any colour, since February 2015 take the product back to any Clarks Outlet store to receive a full purchase price refund. Alternatively contactCustomercare@clarks.com to arrange the return and refund. No receipt necessary. Unfortunately due to separate stock systems this refund cannot be processed at any of our Clarks full price stores. Clarks Customer Care team can also be contacted on 01458 899906.

Customer safety is of paramount importance to Clarks. All other styles of children’s footwear sold by Clarks are unaffected.

The Clarks business has worked hard over its 190 year history to establish a brand with a global reputation for responsibility, integrity and care, and maintaining those values is important to us. We would like to apologise for any inconvenience caused to our customers and thank them for their cooperation.

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