Single post details on product-recalls.org

Apple AC Two Prong Wall Plug Adapters – recall

3 February 2016 - Apple recalls - admin - No Comments

Featured Image

Apple AC Two Prong Wall Plug Adapters – recall

The following notice has been issued by the manufacturer:

Apple AC Wall Plug Adapter Exchange Program

Apple has determined that, in very rare cases, the two prong Apple AC wall plug adapters designed for use in Continental Europe, Australia, New Zealand, Korea, Argentina and Brazil may break and create a risk of electrical shock if touched. These wall plug adapters shipped from 2003 to 2015 with Mac and certain iOS devices, and were also included in the Apple World Travel Adapter Kit.

Customer safety is always Apple’s top priority, and we have voluntarily decided to exchange affected wall plug adapters with a new, redesigned adapter, free of charge. We encourage customers to exchange any affected parts using the process below.

Note: Other wall plug adapters, including United States, United Kingdom, China and Japan and Apple USB power adapters are not affected by this program.

Identifying your wall plug adapter

Compare your adapter to the images below. An affected wall plug adapter has 4 or 5 characters or no characters on the inside slot where it attaches to an Apple power adapter. Redesigned adapters have a 3-letter regional code in the slot (EUR, KOR, AUS, ARG or BRA).

Affected Adapter Prong Types

Affected Adapter Prong Types

 

Note: The countries and regions listed are some examples of supported locations for that adapter. Adapters may be used in additional countries.

Exchange Process

Exchange your adapter(s) at your local Authorized Apple Service Provider. We will need to verify your Mac, iPad, iPhone or iPod serial number as part of the exchange process so please find your serial number in advance. Finding your device serial number is easy.

Customers who purchased a World Travel Adapter Kit should use one of the options above to exchange their affected parts.

Additional Information

This program does not affect your statutory or warranty rights.

If you believe you have paid for a replacement due to this issue, contact Apple regarding a refund.

Tags:

Comments are closed.

Subscribe to Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Subscribe!